We ship worldwide. Orders are always trackable.
We are not responsible for any duties or taxes that may be applied in the country of delivery.
All international orders are shipped from Germany, which means no extra charges occur for all orders from EU.
CH orders >150 CHF
EU orders > 150 CHF
Rest of the world > 250 CHF
Switzerland - Swiss Post
Rest of the world - DHL Standard shipping
Can I return a product?
We don't accept returns. Neither for handmade knits nor DIY kits.
How can I pay on the website?
There are various ways to pay for your order:
- Credit card payments
- Prepayment via bank deposit.
Be gentle to your beautiful handmade knit. Note that whilst wearing your knit may stretch and 'fluff' a little.
We suggest dry-cleaning. But you can also wash your knit at home. Handwash in tepid water, using mild colourless baby shampoo. Please don't wring your garment when finished, but use a towel to remove most of the water. Leave to dry flat.
Never hang a wool garment on a hanger. This will result in the fabric stretching over time. Always fold instead. When storing your garments, be sure that it is absolutely dry before stowing it away.
ANY OTHER QUESTION
We are glad to help you! Email us on firstname.lastname@example.org and we'll get back to you as soon as possible.