We offer worldwide shipping. Orders are shipped by DHL and are trackable. We are not responsible for any duties or taxes that may be applied in the country of delivery.
Can I return a product?
Handmade knits: Yes, you have 14 calendar days to return an order, starting the day following the delivery of the product. Once you have requested a return, your returned package must reach us within 7 days. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Only regular priced items may be refunded.
Knitting kits: we don't accept any returns for these items.
When will I get a refund?
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If your return is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
How can I return a product?
To return your product, you should mail your product to Rietholzstrasse 41- 8125 Zollikerberg, Switzerland. You will be responsible for paying for the shipping costs for returning your item. Shipping costs are non-refundable. You should consider using a trackable shipping service or purchasing shipping insurance. Otherwise, we, unfortunately, cannot guarantee that we will receive your returned item.
How can I pay on this website?
There are various ways to pay for your order:
- Credit card payments
- Prepayment via bank deposit.
Be gentle to your beautiful handmade knit. Note that whilst wearing your knit may stretch and 'fluff' a little.
We suggest dry-cleaning. But you can also wash your knit at home. Handwash in tepid water, using mild colourless baby shampoo. Please don't wring your garment when finished, but use a towel to remove most of the water. Leave to dry flat.
Never hang a wool garment on a hanger. This will result in the fabric stretching over time. Always fold instead. When storing your garments, be sure that it is absolutely dry before stowing it away.
ANY OTHER QUESTION
We are glad to help you! Email us on email@example.com and we'll get back to you as soon as possible.