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FAQ

SHIPPING

We ship worldwide. Orders are always trackable.

We are not responsible for any duties or taxes that may be applied in the country of delivery.

All international orders are shipped from Germany, which means no extra charges occur for all orders from EU.

 

Free shipping:

CH orders >150 CHF

EU orders > 150 CHF

Rest of the world > 250 CHF

 

Carriers used:

Switzerland - Swiss Post

Rest of the world - DHL Standard shipping

 

RETURNS

Can I return a product? 

We don't accept returns. Neither for handmade knits nor DIY kits. 

 

PAYMENTS

How can I pay on the website?

There are various ways to pay for your order:

  • Paypal
  • Credit card payments
  • Prepayment via bank deposit.

 

CARE INSTRUCTIONS 

Be gentle to your beautiful handmade knit. Note that whilst wearing your knit may stretch and 'fluff' a little. 

We suggest dry-cleaning. But you can also wash your knit at home. Handwash in tepid water, using mild colourless baby shampoo. Please don't wring your garment when finished, but use a towel to remove most of the water. Leave to dry flat.

Never hang a wool garment on a hanger. This will result in the fabric stretching over time. Always fold instead. When storing your garments, be sure that it is absolutely dry before stowing it away.

 

ANY OTHER QUESTION

We are glad to help you! Email us on hello@club-knit.com and we'll get back to you as soon as possible.